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In most cases, orders will ship within 1-3 business days, while our default shipping option takes an estimated 3-5 business days.
FREQUENTLY ASKED QUESTIONS AT ONEHERD.COM
When can I expect my order to be Shipped?
Is the ordering secure?
What shipping methods are available?
What is your return policy?
Will I be charged sales tax?
I'm having trouble with my credit card and payment info, why is this?
how long until my order arrives?
How often do you ship items?
Can you ship to P.O. Boxes?
Do I need an account to purchase items?
Will you give or sell my account information to other companies
Can I call my order in?
How do backorders work?
Your orders are 100 percent secure. We encrypt all transactions with Secure Sockets Layer (SSL), CyberCash, CyberCoin, and vPOS to protect all orders.
You may also pay with Paypal. Amazon Prime payments coming soon.
One Herd is officially registered with the State of North Dakota.
All One Herd Clothing and Merchandise is Officially Licensed with NDSU and the Licensing Resource Group.
As an e-commerce business, we operate completely on ground shipping. We also offer two-day and over-night shipping.
Please return the items in the original shipping container with original packing materials to:
One Herd Returns, 502 1st Ave N., Suite 100, Fargo, North Dakota 58102.
All returns require a 1-2 week processing period.
Please send your return with an insured courier, preferably one with a tracking number.
We are not responsible for items lost in transit.
Any other questions please contact us.
One Herd has to charge sales tax on orders in North Dakota only (7.50%) as we have a fulfillment location here. If you order from outside of North Dakota you will not be charged tax.
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.
Shipped orders will usually arrive in 3-5 business days.
We ship Monday-Friday with the exception of some holidays.
No, we do not ship to P.O. Box orders.
No, you may checkout as a guest.
No, we will never share our customer’s information with anyone.
Yes, to call orders in please call 701-478-7763
If your item is on backorder, it will not be charged to your credit card until it is shipped. We will ship all backorders the day the item arrives to us.
